Watermelon

Editorial Review

Watermelon stands out in the AI customer service space with its claim of automating up to 96% of customer inquiries. Built on current-generation GPT models, the platform creates AI agents that pull answers from your website content, documents, and customer data, responding in seconds across multiple languages. The omnichannel approach covering web chat, WhatsApp, Messenger, and Instagram means businesses can centralize their customer communication in one dashboard. Setup is refreshingly straightforward — the platform can crawl your website to build a knowledge base, and the AI agent adapts to your brand's tone of voice. The free tier lets you build and publish a single agent, making it easy to test before committing. For growing teams, paid plans start at €99/month with scaling options up to enterprise level at €1,650+/month. The main consideration is cost — while the free plan is functional, advanced features like API access, JavaScript rendering, and AI actions are locked behind higher tiers. The per-conversation add-on pricing (€25 for 250 conversations) can also add up for high-volume businesses. However, for companies looking to significantly reduce their customer service workload, Watermelon's automation capabilities and ease of setup make it a compelling option.