Intercom

AI-first customer service platform

4.3

Customer ServiceSubscription

Editorial Review

Intercom's Fin AI agent is one of the most capable customer support AIs available. It resolves a high percentage of queries by drawing from your help center content, and the handoff to human agents is seamless. The platform is comprehensive — inbox, help center, bots, tours — but the pricing reflects that, starting at $39/seat/mo with Fin charged per resolution. Best suited for growing SaaS companies and mid-market businesses who need a unified support platform.

Pros

Fin AI is highly capable

Comprehensive platform

Excellent help center

Strong integrations

Good analytics

About Intercom

Intercom is an enterprise customer service platform featuring Fin, an AI agent that resolves customer issues using your help center content, with seamless handoff to human agents.

Pricing

ModelSubscription

Starts at$39/mo

Best For

Small (2-10)

Medium (11-50)

Mid-Market (51-200)

Enterprise (200+)

Integrations

SalesforceSlackHubSpotJiraStripe

Featured in industries

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Intercom

Editorial Review

Key Features

About Intercom